MEE Auto Parts

One operating system for the complete auto parts order journey.

A role-based CRM connecting lead capture, quoting, orders, signed invoices, shipping, replacements, and team access without losing context between steps.

Project
Internal operations platform
Scope
Strategy, UX / UI, software, automation
Primary users
Admin, sales, and shipping teams
System
Web-based, role-aware CRM
Auto Parts CRM dashboard showing sales totals and agent performance

Product map

Six connected workspaces. One operational record.

  1. 01

    Dashboard

    Sales, ageing, delivery, and adviser performance

  2. 02

    Leads

    Capture, qualify, quote, assign, and convert

  3. 03

    Orders

    Customer, vehicle, part, price, invoice, and payment

  4. 04

    Shipments

    Prepare loads and track BOL, PRO, carrier, and status

  5. 05

    Replacements

    Customer reason, yard response, replacement transit

  6. 06

    User Center

    Create, activate, and scope sales or shipping users

Interface tour

The product, workspace by workspace.

Representative demo records are used throughout these screens.

01

Sales overview

The day starts with a clear operating picture.

Lead volume, completed sales, charging, gross profit, and agent performance are visible in one management view.

Current Version 5.0 interface using representative demo records.

Auto Parts CRM dashboard showing sales totals and agent performance
02

Lead workspace

Every inquiry stays searchable and accountable.

The team can filter, assign, qualify, and convert leads while keeping customer, vehicle, quote, and status details together.

Current Version 5.0 interface using representative demo records.

Auto Parts CRM leads workspace with filters, customer records, quotes, and statuses
03

Order operations

Sales and fulfilment work from the same order list.

Orders carry the customer, adviser, part, value, shipping age, and operational status needed for daily follow-up.

Current Version 5.0 interface using representative demo records.

Auto Parts CRM orders table with customers, advisers, parts, totals, and shipping status
04

Order record

The full commercial record lives in one place.

Customer, vehicle, part, pricing, invoice controls, notes, gross profit, and status history remain attached to the sale.

Current Version 5.0 interface using representative demo records.

Auto Parts CRM order detail with invoice controls, customer data, pricing, notes, and history
05

Shipment control

The carrier handoff is visible without internal chasing.

Pickup, PRO, carrier, ageing, and delivery status stay connected to each sale so the team can answer quickly.

Current Version 5.0 interface using representative demo records.

Auto Parts CRM shipment table with carrier, PRO, ageing, and delivery status
06

Team access

Each role receives the right level of access.

Admins can create users, assign sales or shipping roles, review status, and keep access aligned with responsibility.

Current Version 5.0 interface using representative demo records.

Auto Parts CRM user center for creating team accounts and managing role-based access

Replacement orders

Exceptions get their own controlled workflow.

Customer reason, yard response, original shipment, replacement transit, carrier details, notes, and status history stay together. The team can see exactly what is waiting and who owns the next action.

Replacement orderMAP26091027
Customer reasonPart received with visible damage
Yard updateReplacement confirmed and prepared
  1. 1

    Request recorded

  2. 2

    Yard contacted

  3. 3

    Response agreed

  4. 4

    Replacement shipped

  5. 5

    Delivery confirmed

Role-based operation

The same data. A focused product for each team.

Permissions reduce noise while preserving one source of operational truth.

WorkspaceAdminSalesShipping
DashboardFull viewSales viewShipping view
LeadsManageAssigned records—
OrdersManageAssigned records—
ShipmentsManageView statusManage
ReplacementsManageView statusManage
UsersManage——

System coverage

From first call to final delivery, the record stays intact.

3role-specific experiences
6connected workspaces
1record across the order lifecycle